Terms & Conditions

TERMS OF SALE

(1) Introduction

Please read these terms of sale carefully. You will be asked to expressly agree to these terms of sale before you place an order for products from our website. About us Our full name is JG Global Ltd T/A. jollygoods Our registered office is Ground Floor, 24 Queen Avenue, Queen Avenue Buildings, Liverpool, Merseyside, United Kingdom and our principal trading address is the same. Our registered company number is 8896236. Our email address is info@jollygoods.co

(2) Interpretation

In these terms of sale, “we” means JG Global Ltd T/A jollygoods. (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

(3) Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below. In order to enter into a contract to purchase products from us, you will need to take the following steps: (i) you must add any of the products you wish to purchase to your shopping cart, and then proceed to the checkout; (ii) if you are a new customer, you may have to create an account with us and log in; if you are an existing customer, you may be asked to enter your login details; (iii) once you are logged in, you may be asked to select your preferred method of delivery and confirm your order and your consent to these terms of sale; (iv) you will be transferred to the PayPal website, and PayPal will handle your payment; (v) we will then send you an initial acknowledgement; and (vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.”

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors. You may correct those input errors before placing your order.

(4) Price and payment

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product.

In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product. Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds. The prices on the website include all value added taxes (where applicable). Payment for all products must be made by PayPal and any other method detailed on the website from time to time. Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

(5) Shipping Policy

Non-Holiday Shipping Time ~ Most orders received by 2:00 pm will ship within 2 days provided the confections are in stock. As all of our products are sensitive to weather conditions and to ensure the quality of your confections, we will not ship packages over the weekend: these packages will be held until the following Monday. This is to avoid products being stored in a non-climate controlled shipping facility over the weekend. Once your order has been dispatched we are unable to cancel it or request postal address changes or recall it. Due to the fresh nature of our chocolates we do not accept orders back (or provide refunds).

All product that leaves our climate controlled premises is inspected and verified to be in perfect condition when we send it off. But despite our best efforts, we have no control over the temperatures during the delivery of your order and cannot accept responsibility for any chocolate that has been heat damaged and are unable to issue refunds or replace products damaged by extreme temperatures.

Remember chocolate is very sensitive to warm temperatures. You can help us to ensure that your product arrives in good condition by arranging delivery to an air conditioned location where somebody will be around to receive your package and let it have relief from the heat.

We use Royal Mail International Standard (formerly Airmail) for shipping our products. Delivery to a destination in Europe can take on average 3 to 5 working days and the Rest of the World 5 to 10 working days. UK weekends and Bank Holidays are not classed as working days.

Because we use a third-party delivery service, these times are estimates only and not guarantees. They are also subject to any matter beyond our reasonable control. International Standard Airmail is the cheapest option but carries NO INSURANCE whatsoever. Please note that JG Global Ltd T/A jollygoods.co will not and cannot be held liable for any losses, costs, damages or expenses incurred by the customer for any failure to meet an estimated delivery date. We cannot be held responsible for any delays in your order being delivered by your local Postal Service.

We offer no refund/compensation of delivery charges should your order not arrive on the estimated delivery time/day as this is totally beyond our control. This includes delays caused by adverse weather conditions.

For an extra charge you can elect to have your parcel shipped via the following Royal Mail Postal Services:

Royal Mail International Tracked & Signed: This service receives priority handling in the UK and overseas. And provides full end-to-end tracking, plus signature on delivery and online confirmation.

International Tracked (formerly Airsure): This service offers full end-to-end tracking with online confirmation.

International Signed For: This service provides tracking until the point the item leaves the UK. And requires a signature before delivery can take place. Royal Mail Tracked And Signed and Royal Mail International Tracked require a signature on delivery, if no one is in to sign for the order they will be taken back to your local postal depot.

Why is shipping so expensive?

We are one of the few on line companies that does not use shipping as a ‘profit centre’ but it is important to remember that shipping is based on weight and distance and that chocolate/candy tends to be both bulky and heavy.

International orders may take longer to arrive due to customs delays etc, and we will not be held responsible in any way for any delays and subsequent issues with the sell by dates/product condition. We do not offer refunds for the late arrival of chocolates. Please note that we cannot be held responsible for any additional taxes or duty/import charges that may be charged to a recipient of a parcel for overseas customers. If you are unsure if you are likely to be charged we recommend that you contact your countries customs service before placing your order.

Due to Custom requirements, the value of the contents are displayed on the customs shipping note on the outside of the box within the Customs information. No invoice details are placed inside the box. Customs do require that the value of the contents are displayed on the shipping information on the outside of the box. Regardless of which shipping method you choose, JG Global Ltd T/A jollygoods.co does not provide refunds for melted products.

Please keep in mind the following:

1. The type of product you are purchasing
2.The current weather and future (7 day weather trends) in your area.
3. Where possible try to have your item shipped to a commercial address: often times the carriers deliver earlier in the day to commercial addresses and there is often air conditioning or shaded areas to keep your order cooler.
4. If you must have a package shipped to a location where no one will be available to receive it (at home when everyone is at work etc.), please leave a note for the carrier to leave the package in an area where you know will remain shady for the majority of the day.

6. Refunds

We will happily exchange or refund money where the product is defective or not of merchantable quality, subject to the exclusion under ‘shipping terms’ above. If you are in any way dissatisfied with our products or service we will always do our best to ensure that we resolve the problem to your satisfaction. Once your order has been dispatched we will only consider claims for refunds for damaged goods, as our products cannot be resold, due to the freshness of the products. In general we do not accept returns of perishable items.

7. Damages/Shorts

The purchaser is bound to inspect the condition of the packaging of the goods upon delivery.

In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within one week, (7 days) of physical receipt. In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within one week (7 days) after physical receipt of merchandise.

Please note that we do our best to pack your order in such a way that damage should not occur in transit. In the event that your item has been damaged we will do our best to remedy the situation, however certain items are a high risk item and cannot be changed/refunded due to damage in transit by an external courier company/postal service over which we have no control. ** Should your item arrive damaged or there is an issue with an item you have received, please do not dispose of the item before contacting us as we may require photographic evidence in order for us to investigate further**

8. What if your order has not arrived:

The vast majority of items are delivered on time, but from time to time some items may go missing or be delayed. Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 15 days (UK) and 20 working days for International orders. Although it is highly unlikely deliveries will take this amount of time. Please check that your local post office is not holding it for collection.

* PLEASE NOTE THAT WE CANNOT PLACE ANY CLAIM FOR LOSS OF A PARCEL UNTIL 15 WORKING DAYS HAVE PASSED SINCE THE DISPATCH OF YOUR ORDER. WE APPRECIATE THAT THIS IS NOT ALWAYS CONVENIENT HOWEVER THIS IS ROYAL MAIL POLICY AND NOT SOMETHING THAT CAN BE CHANGED BY US*

We will do our utmost to make sure that we resolve your issue so long as we are contacted within a reasonable amount of time. We will not accept any claims outside of 28 days from the date of dispatch as after this time we are not able to make any claims from the postal agents.

(9) Your warranties

You warrant to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b) the information provided in your order is accurate and complete; and
(c) you will be able to accept delivery of the products.

(10) Risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:
(a) delivery of the products; and
(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).

Until ownership of the products has passed to you, you will possess the products as our fiduciary agent and bailee, and if you are a business customer you must store the products separately from other goods and ensure that the products are clearly identifiable as belonging to us. We will be entitled to recover payment for the products even where ownership has not passed to you.

(11) FORCE MAJEURE

In this Section and Section 11 below, “force majeure event” means :
(a) any event which is beyond our reasonable control;
(b) the unavailability of raw materials, components or products, and/or
(c) power failure, industrial dispute affecting any third party, governmental regulations, fire, floods, disasters, civil riots, terrorist attacks or wars. Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event.

(12) Consumers:

Statutory Rights Nothing in these terms of sale affects any statutory rights you may have as a consumer.

(13) Limitations of liability

Nothing in these terms of use (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law. Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms of use, whether in contract, tort (including negligence) or otherwise, will be limited as follows: (a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature; (b) we will not be liable for any consequential, indirect or special loss or damage; (c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information; (d) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control; (e) our maximum liability in relation to any event or series of related events will be limited to £500.

(14) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.

(15) Breaches of these terms of use

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(16) Variation

We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.

(17) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.

(18) Severability

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(19) Exclusion of third party rights

These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.

(20) Entire agreement

These terms of use, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(21)Law and jurisdiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the exclusive jurisdiction of the courts of England and Wales. Registrations and authorisations We are on The Register for Companies for England and Wales. Our number is 8896236. Our details The full name of our company is JG Global Ltd T/A jollygoods. Our registered address is Ground Floor, 24 Queen Avenue, Queen Assurance Buildings, Liverpool, Merseyside, United Kingdom. You can contact us by email to info@jollygoods.co

Privacy policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data: (a) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including details of the order, your delivery and billing address and email address); (b) information that you provide to us for the purpose of registering with us (including the delivery and billing address and email address); (c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (email address and contact details); (d) any other information that you choose to send to us.

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both \”session\” cookies and \”persistent\” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; We will use the persistent cookies to: enable our website to recognize you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to: (a) administer the website; (b) improve your browsing experience by personalizing the website; (c) enable your use of the services available on the website; (d) send to you goods purchased via the website, and supply to you services purchased via the website; (e) send statements and invoices to you, and collect payments from you; (f) send you general (non-marketing) commercial communications; (g) send you email notifications which you have specifically requested; (h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications); (i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user; (j) deal with enquiries and complaints made by or about you relating to the website. Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. All our website financial transactions are handled through our payment services provider, Paypal. You should only provide your personal information to Paypal after reviewing the Paypal privacy policy (available at www.paypal.com). We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose information about you: (a) to the extent that we are required to do so by law; (b) in connection with any legal proceedings or prospective legal proceedings; (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling. Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

(6) Security of your personal data

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee. You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

(9) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(10) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to info@jollygoods.co or by post to Ground Floor, 24 Queen Avenue, Queen Avenue Buildings, Liverpool, Merseyside, United Kingdom.

Website Terms of Use

These terms and conditions apply to your general use of this website www.jollygoods.co. and any e-mail correspondence between us and you. Your use of the website indicates your acceptance of these terms, which are issued by jollygoods If you do not agree with any of these terms and conditions, you do not have permission to continue using the website and should leave it immediately. The use of your data is governed by our Privacy Policy. Your purchase of products from this website is governed by our Sale Terms.

1. YOUR USE OF THIS WEBSITE

1.1 You must not use this website inappropriately or in contravention of any laws. In particular you agree not to distribute, upload or publish any material or files that might: (a) be considered defamatory, inaccurate, threatening, offensive, indecent or calculated to incite hatred; (b) constitute a breach of confidence, infringe copyright or any other intellectual property right, privacy or any other right of a third party; or (c) contain viruses or other harmful features, programs or devices.

1.2 You are responsible for the accuracy of any information you submit to the website.

1.3 Any information you provide to us is in accordance with the terms of our Privacy Policy.

2 INTELLECTUAL PROPERTY

2.1 All web site design, text, photography, graphics and their selection and arrangement, unless otherwise indicated, are Copyright © TG Global Ltd T/A jollygoods.co, all rights reserved.

2.2 Trademarks used on this web site are the property of their respective owners. These trademarks are protected by law and you may not use these trademarks.

2.3 You are not permitted to use any of our copyrighted material or trademarks in any way. If you do so without our written consent we will have a right of action against you in law for copyright and/or trade mark infringement and you must remove such material with immediate effect. 2.4 You are not permitted to modify the content of this website in any way.

3. LINKS

3.1 Any links from this website to other sites are provided solely for your convenience. We are not responsible for the direct or indirect consequences of you linking to any other web site. We are not responsible for and have no control over the content of any external sites, and the provision of a link is not an endorsement of any other site or its contents.

3.2 You may only create a link to this website on the basis that you link to the homepage and on the condition that you do not imply that we are endorsing any products or services other than our own, that you do not misrepresent your relationship with us or present any false information, you do not use any trade marks displayed on the Website without their owners’ express written permission, and your website does not contain material which is distasteful, offensive or infringes any rights of any person.

4. ALTERATIONS

4.1 We may alter this site and these terms, conditions and disclaimers at any time.

5. DISCLAIMER

5.1 We do not make any representation or give any warranty or other assurance (and all such warranties, terms and representations that might otherwise apply by operation of law, practice or otherwise are hereby excluded to the fullest extent permitted) as to: (a) the operation, quality, timeliness, reliability, usefulness or functionality of this website or any information on this website; (b) the availability of this website. Access to this Website may be interrupted, restricted or delayed for any reason and at any time (for example, to enable changes to be made); (c) the compatibility or performance of this website with (or its effect on) your computer equipment; (d) this website being free from errors, defects, viruses or other harmful features, programs or devices; (e) the accuracy, completeness, suitability, timeliness or fitness for any particular purpose of any content on this website or accessed through a link on this website.

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