How does the Pricing work?

Here at Jolly Goods we charge per box not per chocolate bar. You pay a set price for the size of the box and can choose a mixture of any different types of bars to go in this box. Additional items, inlcuding soft toys, boxes of chocolate, keyrings, pens and sweets can be added on the chekout page.

Do I have to pay for Shipping

No. From September 2018 we scrapped standard shipping charges. Express shipping is available from £10, depending on the box's destination. Shipping options can be found by clicking on the shipping tab at the bottom of the page.

When can I expect to receive my order?

Once your order has been dispatched you can expect to receive it within 5-8 working days for European destinations and it will be around 10 working days after dispatch for the rest of the world. Please note the delivery time typically relates to the distance which the package is travelling, and we are unable to guarantee delivery within this window. Express deliveries vary depending on location, from 1 to 5 working days. USA and Canada is generally 2-3 working days.

Will my chocolate arrive in good condition even in hot places?

Yes. Every box we send contains a set number of coolant blocks, depending on the destination and number of chocolate bars. Additional ones can be purchased at checkout for £4.99 each. Each additional coolant is sufficient to keep 6 chocolate bars cool.

Do you only sell chocolate?

No. We sell chocolate bars, crisps, sweets, tea, biscuits, soft toys, boxes of chocolates, pens, keyrings and seasonal items such as Easter Eggs and Christmas sets. We are always happy to hear what you'd like us to sell on our site. Please feel free to email your ideas and suggestions to hello@jollygoods.co

What is your Returns Policy?

If you have received a box which is faulty or incomplete then you may be entitled to return it for a refund or replacement, subject to exclusions in our "shipping policy" laid out in our terms and conditions. Please email hello@jollygoods.co to speak to a specialist about returning your box.

What if my box does not arrive?

For express deliveries, we will be able to find out exactly where your package is at all times. If you have chosen Standard delivery, then we require you to contact Royal Mail’s lost package service via the following link.

Royal Mail Lost Packages

They will be able to advise you further with your claim.

Can I pay for this with a Foreign bank account?

At present we take payment for goods via Debit/Credit Card. If you are paying with a non UK bank account, your bank will automatically bill you a small conversion charge when paying for your product.

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